Dakota State University
HIM 360:  Management of Health Information Centers I
Fall 2005 Course Syllabus

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ADA Statement | Bibliography | Computer Needs | Computer Skills | Course Information |
Course Outline | Course Schedule | Credit Hours | Description | Evaluation Procedures | Instructor|
Methodologies | Objectives | Prerequisites | Professionalism | Textbook

INSTRUCTOR:

JOYCE HAVLIK, RHIA 
307 East Hall
OFFICE PHONE - (605)256-7342
 

Fax Number - (605)256-5060

E-mail Address - Instructor
-
Joyce.Havlik@dsu.edu
Office Hours:  I will be present for Telephone Calls, Appointments, Drop-Ins  at the following times: 

Monday 10:00 a.m. - Noon (CST) & 
2:00 p.m. - 4:00 p.m. (CST)
Tuesday 10:00 a.m. - Noon (CST) 
Wednesday No scheduled office hours.
Thursday 2:00 p.m. - 3:00 p.m. (CST) 
Friday 10:00 a.m. - Noon (CST)
No scheduled office hours.

Or scheduled appointment if the above times are not convenient. 

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COURSE INFORMATION:

Description and Catalog Year:
Application of the management principles of planning and organizing to health information settings. Concepts integrated into laboratory and computer experience. 2005 - 2006 catalog.

Prerequisite:
HIM 265 Management of Quality and Related Functions for HIM
BUS 360 Organization and Management (concurrently, if approved)

Credit Hours:
3 credit hours

Adopted Course Textbook and Instructional Materials:
Management Principles For Health Professionals, fourth edition, 2004, by Joan Gratto Liebler, MPA, RRA  and Charles R. McConnell, MBA, CM.  ISBN:  0-7637-3320-2
Other reading materials deemed appropriate by the instructor may be included.

Computer Needs:
Minimum computer requirements are a computer which enables access to the World Wide Web, an Internet electronic mail program, and a new version of Netscape Navigator or Internet Explorer.

Dakota State University uses Microsoft Office 2003.  At a minimum, you will need access to a Microsoft Office product for the programs and compatibility with the course work. 

Below are some URLs, which you might find helpful in answering your computing questions. The first provides links to answer general DSU computing questions and many other “tech” and policy questions.

http://support.dsu.edu/

Computer Skills Used:
WebCT is the course management software used on the DSU campus.  The entire class will be taught within WebCT.  We will use the email, discussion board, assignments, gradebook, and other functions.

As stated above, we will use Microsoft Office products; for the most part, Word and Excel.  PowerPoint or Access could be used minimally.

Instructional Methodologies:
Written lecture notes, assignments/projects, discussions, and any other information will be obtained from the class Web site.  Independent reading assignments are required from the adopted course text book.

The instructor reserves the right to make adjustments in this course to better meet the needs of students or the intent of the course.

Students are expected to participate in and complete every class. Assignments and/or projects are due at the time designated. If an assignment/project is completed late,  penalties will be applied to the student's grade.  Unless advance arrangements have been made, there will be no make-up tests.   There will not be grade penalties for pre-approved make-up tests.  Any missed tests will constitute a zero for that test.

Discussion boards will be utilized at the course web site for the purpose of having a class discussion. Students will attend "class" at their leisure from home, school, or work on a weekly basis. Class participation will be based on comments made to the class discussion board pertaining to the topic assigned.  Comments must be written clearly and grammatically correct in order to receive all of the discussion points.  All students must participate in the discussion weekly unless otherwise directed. 

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Professionalism:

Your university experience is developed in order to prepare you for the professional world that you will be embarking upon once completing the required course work. In order to assist with this preparation, your class work will be treated as work assignments delegated to you in a professional setting. The instructor will be treated as though she is your boss/supervisor/team leader at work and appropriate behavior is expected.

Ethical conduct is a requirement. Disciplinary action as deemed appropriate will result as a consequence to unethical conduct regarding completion of this course.  I will follow the recommendations stated in DSU's academic dishonesty policy.

This link is to Dakota State University's academic dishonesty policy:  http://www.departments.dsu.edu/hr/newsite/policies/040500.htm

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ADA Statement: 

Americans With Disabilities Act (ADA) Statement: If you have a documented disability and/or anticipate needing accommodations (e.g., non-standard note taking, test modifications) in this course, please arrange to meet with the instructor. Also, please contact Dakota State University’s ADA coordinator, Keith Bundy in the Student Development Office located in the Trojan Center Underground or at 256-5121, as soon as possible. The DSU website containing additional information, along with the form to request accommodations is http://www.departments.dsu.edu/disability_services/. You will need to provide documentation of your disability. The ADA coordinator must confirm the need for accommodations before officially authorizing them.  

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Learning Objectives:

At the end of this course the students will be able to:

  1.  plan and organize health information service operations.
  2.  identify/write mission statements, goals, plans and objectives.
  3.  develop, apply, and evaluate policies and procedures for health information services/functions
       incorporating applicable legal, ethical, accrediting, licensing and institutional requirements.
  4.  analyze health information services and construct a systematic flow of information.
  5.  determine staffing needs for a Health Information Department.
  6.   identify and describe employee responsibilities.
  7.  design an appropriate Health Information Department organizational chart.
  8.  design schedules and staffing patterns to meet the needs of a Health Information Department.
  9.  understand principles of job analysis.
10.  write criteria based job descriptions.
11.  recruit, interview, hire, orient and train personnel for a Health Information Department.
12.  construct and interpret project planning tools (i.e., GANTT and PERT charts).
13.  apply principles of space management through design of a Health Information Department floor plan.
14.  apply implementation principles to a new/revised system.
15.  determine Health Information Department equipment and supply needs.

After successfully completing HIM 360 Management of Health Information Centers I and HIM 361 Management of Health Information Centers II, the student will be able to master the following Tasks as identified by the American Health Information Management Association (AHIMA).

Domain IV:  Information Technology and Systems
     Subdomain A:  Information Technology
          1.  Use common software packages (e.g., spreadsheets, databases, word processing, graphics, presentation 
                statistical, e-mail).  RHIA/RHIT
Domain V:  Organization and Management            
      Subdomain A:  Human Resources Management
            1.  Interview prospective employees.  RHIA
            2.  Hire new employees.  RHIA
            3.  Develop and implement new staff orientation and training programs.  RHIA
            4.  Supervise staff.  RHIA
            5.  Collect data on employee performance.  RHIA
            6.  Conduct performance appraisals.  RHIA
            7.  Counsel, discipline and terminate staff.  RHIA
            8.  Perform job analyses.  RHIA
            9.  Develop job descriptions.  RHIA
          10.  Conduct in-service education programs on topics related to health information services.  RHIA
          11.  Develop and support work teams.  RHIA
     Subdomain B:  Health Information Services Management
            1.  Monitor staffing levels, turnaround time, productivity and workflow.  RHIA
             2.  Assign projects and task to appropriate staff.  RHIA
             3.  Develop productivity and control measures.  RHIA
             4.  Benchmark staff performance data in relation to department/facility performance standards.  RHIA
              5.  Determine resources (equipment and supplies) to meet workload needs.  RHIA
              6.  Develop departmental policies and procedures.  RHIA
              7.  Develop strategic plans, goals, and objectives for area of responsibility and communicated to staff.  RHIA
              8.  Participate on intra-departmental teams/committees responsible for health information services issues.  RHIA
              9.  Participate on facility-wide departmental teams/committees responsible for health information services issues.  RHIA
            10.  Coordinate inter-departmental and/or intra-departmental  services.  RHIA
            11.  Provide consultation, education, and training to users of health information services.  RHIA
            12.  Prepare budgets with accompanying justification and monitor adherence.  RHIA
            13.  Evaluate effectiveness of department operations and services.  RHIA
            14.  Develop quality control/improvement systems for departmental processes and use quality improvement tools
                   and techniques to improve processes.  RHIA
             15.  Manage special projects.  RHIA
             16.  Plan and conduct meetings.  RHIA
             17.  Resolve customer complaints.  RHIA
             18.  Identify departmental resource requirements, determine cost/benefits, communicate requirements to vendors,
                    and evaluate vendor proposals.  RHIA
             19.  Assist in redesigning, re-engineering departmental services and operations.  RHIA
             20.  Prioritize department functions and services.  RHIA

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Course Outline:

Posted Weekly:

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Evaluation Procedures:

Four tests are scheduled for this course; three of these will be administered throughout the semester and the fourth one during the final examination period. These tests may consist of multiple-choice, true/false, matching, short answer, situational and/or essay questions. The final examination may be semi-cumulative. Tests will be administered utilizing a proctor, or at the DSU site.

Information regarding expectations, point value and due date of assignments/projects will be provided at the time the assignment is made.  Grades will be posted to the web site and updated after each test. 

Evaluation components include:

The weighted evaluation components will be combined to receive one final grade. The following fixed-percentage scale is used to determine final grades:

A 90 - 100
B 80 - 89

C

70 - 79

D

60 - 69

F

59 & below

The mid-term grade will be reflective of all evaluation components scheduled for completion up to and through mid-term week.

Should a student's cumulative grade calculation fall near or on the borderline of two letter grades, the instructor will give consideration to that student's discussion board participation, effort, and attitude in determining the final grade assignment for the course.

Students are reminded that they must earn at least a "C" in this course to fulfill HIA graduation requirements. If a student receives less than a "C" as a final grade, he/she may not complete HIM 485 or write the national certification exam.

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Minimum Course Bibliography:

Office Systems Management, ninth edition, by John Stallard and George R. Terry.
Case Study Manual, 1992 update, Assembly on Education of AHIMA.
Productivity, A Handbook for Health Record Departments, by Margret Amatayakul and Lou Ann Schraffenberger.
The Effective Health Care Supervisor, second edition, by Charles R. McConnell.
Managing Health Records, Administrative Principles, by Joan Liebler.
Professional Practice Guideline references published by AHIMA.
Comprehensive Accreditation Manual for Hospitals, 1999, Joint Commission of Accreditation of Healthcare Organizations.
Administrative Office Management, tenth edition, by Kallaus and Keeling.

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Tentative course schedule.  This is a guide to show you the topics with the approximate time schedule we will be covering in the class.  You must refer to the course home page, 'course schedule' link to see the current information.

Date Class Discussion Assignment

Week 1

September 1 - 7, 2005

9/1:
Deadline for tuition payment and fees to avoid cancellation of registration, 4:00 p.m.

9/3:
Last day to drop a class and receive a full refund for first half semester classes

9/5:
Labor Day, no classes

9/8:
CENSUS DAY - 
-Last day to register for any fall class to determine financial aid eligibility
-Last day to add a full semester class
-Last day to drop a full semester class and receive 100% refund

Introduction to the class and review of the syllabus.

You will need to have a proctor for testing if you are unable to come to the DSU site. Click on the hyperlink for requirements of yourself and proctor.

Management Functions - Please link to this document to read about the four basic functions of management.

Handout - Roles and Characteristics of Managers Handout - Please link to this document to read about the responsibilities of a manager.

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Your assignment this week is to become familiar with the Web site for HIM 360. It is imperative that you read everything that is available at the site.

Read "Tips for Success" I have written some guidelines that may help you when taking an Internet class. 

Read class organization.   It will tell you how the Web site functions.

Visit the discussion board. Introduce yourself to me and the rest of the class. 

Week 2

September 8 - 14, 2005


 

 

Lecture Chapter 1 - The Changing Scene: Organizational Adaptation and Survival  

Assignment:  exercise on page 30 - 31.  Read about the split-department manager, you do not need to do what the book is asking you to do.   See the discussion board  for further details and read the instructions carefully.   This discussion is worth five points, in order to receive all points, you must put some thought into your answers and develop them fully, or you will not receive all of the points.  

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Read Chapter 1.

Weekly open-book quiz for Chapter 1

When doing the assignment in WebCT:
1. Go to the 'Evaluation Tools' link on the homepage, then 'Assignment' link.   
2.  


 

Week 3

September 15 - 21, 2005

 

 

 

Lecture - Chapter 2 - Today's Concept of Organizational Management, Part 1.  

Lecture - Chapter 2, Part 2. 

Don't forget to post to this week's discussion board.

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Read Chapter 2 to page 60-The Continuing Search for Excellence.

Discussion board.

 

Weekly open-book quiz over Chapter 2, Parts 1 and 2 

Exercise (A1) - Management Philosophies
Exercise (A2) - Systems Concepts
Exercise (A3) - Management Styles

Week 4

September 22 - 28, 2005

9/28:
1st time borrower for 1st year student delayed Federal Stafford Loan initial disbursement date

Lecture - completes Chapter 2, specifically pages 49-77.

Please Note:  There is a test next week.  If you have not sent your proctor information, you must do so immediately!  

 

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Finish reading Chapter 2 

Exercise (A4) - Promoting Total Quality Management, page 83.

Weekly open book quiz 

Key - Management Philosophies (A1)
Key - Systems Concepts (A2)
Key - Management Styles (A3)

Week 5

September 29 - October 5, 2005

10/3:
Last day to apply for Fall 2005 Graduation

10/5:
Last day to withdraw from a first half semester class and receive a grade of "W"

 

TEST 1 - week 1, 2, 3, 4 - all information that has been provided. 

On campus site is:

Distant Students:  I must have your proctor information before I can release access information.  The test period is  

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??

Week 6

October 6 - 12, 2005

10/10:
Native American Day - No classes.

Lecture - Planning
Lecture - Strategic Planning

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Read Chapter 3.

Weekly open-book quiz

Assignment - do the Exercise: From Intent to Action: The Planning Path at the end of the chapter on page 118 (A5).

Discussion. 

Week 7  

October 13 - 19, 2005

Lecture - Space management

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Read Appendices 3B, pages 130 - 140.

Weekly open-book quiz

Case:  Lack of Space (A6)

Week 8

October 20 - 26, 2005

Mid-term week

10/24:
Last day of first half semester courses

10/25:
-8:00 a.m. second half semester
 classes begin
-Federal Stafford and PLUS Loan
 single term earliest 2nd disburse-
 date  

Lecture - Chapter 4 - Decision Making

Go to menu.

Read Chapter 4 

Weekly open-book quiz

 

Week 9

October 27 - November 5, 2005

10/28:
Last day to drop a second half semester class in person and receive a full refund 

10/30:
Last day to drop a class online and receive 100% refund for second half semester class

10/31:
Mid-term deficient grades due in Enrollment Services

10/31 - 11/1818:
Tentative pre registration for continuing students for spring 2005

TEST 2 - Weeks  6, 7, & 8, all information that has been provided.  

Review Sheet for the test.



 

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??

Week 10

November 3 - 9, 2005

11/4:
Last date to withdraw from the University and be eligible for a  refund of University charges upon federal regulations and Board of Regents policy

Lecture - Chapter 5 - Organizing, Part 1
Lecture - Chapter 5 continued, Part 2

 

Go to menu.

Read Chapter 5, pages 165-190.

Weekly open-book quiz


Exercise - Organizing Principles
(A7)

Week 11

November 10 - 16, 2005

11/10:
Fall Assessment Day - no daytime classes, 5:00 p.m. and later classes will meet.

11/11:
Veteran's Day - no classes

11/15:
Last day to withdraw from a full semester course or school and receive a grade of "W"

Lecture - Overtime calculations and Scheduling options and considerations.  No reading assignment in the book to accompany this lecture.

Lecture - Organizational relationships and charts.

Lecture - Office-time standards and determining FTE needs (staffing).  No reading assignment in the book to accompany this lecture.

Go to menu.

Read pages 190 -194 in Chapter 5 about organizational charts.

Key A7 - Organizing Principles


A8 - Scheduling Exercise

 

 Week 12

November 17 - 23, 2005

11/19:
PRAXIS test date

Test 3 - Weeks 10 & 11 - Organizing, Overtime Calculations, Scheduling options, Organizational Relationships & Charts

Go to menu.

Key (A18) - Scheduling worksheet (this was how I did it) - if you did it differently and followed the rules, that is okay

Review Sheet for Test 3:  Not an all inclusive list, but should be helpful.

Week 13

November 24 - 30, 2005

11/24 - 27:
Thanksgiving holiday - no classes.  Please note:  Thanksgiving holiday begins 5:00 p.m. on the 11/24, no evening classes

Lecture - Job Descriptions
Lecture - Criteria-based Job Descriptions
Lecture - Compensation.
Laws governing compensation.
Rating job descriptions and their relationship to salary scale.

Go to menu.

Read pages 194 - 223 in Chapter 5, are specific to job descriptions.

Weekly open-book quiz

Week 14

December 1 - 7, 2005

12/5: 
Last day to withdraw from a second half semester class and receive a grade of "W"

Lecture - Chapter 6 - Recruiting and  Training Quality Employees combined with the lecture on Interviewing, Orientation, and Training.

Go to menu.
Read Chapter 6.

Weekly open-book quiz

Week 15

December 9, 2005 - HIM Final Exam  

Final Test - Thursday, December 8, 2005

The test covers weeks 13 & 14 only.

DSU Site:  To be announced.

One time only!

 

 

Test Review

Other dates to remember!

1.  December 11, Commencement - Fieldhouse
2.  December 12 - 16 - Finals Week
3.  December 16 residence halls close at 5:00 p.m. 
4.  December 20 semester ends
5.  December 21, final grades due to Enrollment Services by 5:00 p.m.

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Joyce Havlik, RHIA - Instructor

 Telephone:  (605)256-7342             
DSU - 307 East Hall  Madison, SD  57042